Home » Kaip elgtis su sunkiais žmonėmis : kaip elgtis su nemaloniais klientais, griežtais viršininkais ir įkyriais bendradarbiais by Roberta Cava
Kaip elgtis su sunkiais žmonėmis : kaip elgtis su nemaloniais klientais, griežtais viršininkais ir įkyriais bendradarbiais Roberta Cava

Kaip elgtis su sunkiais žmonėmis : kaip elgtis su nemaloniais klientais, griežtais viršininkais ir įkyriais bendradarbiais

Roberta Cava

Published
ISBN :
Paperback
230 pages
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 About the Book 

Proven strategies for handling stressful situations calmly and professionally.Difficult people are the ones who:Make us lose our coolForce us to do things we dont want to doPrevent us from doing what we want or need to doUse coercion orMore Proven strategies for handling stressful situations calmly and professionally.Difficult people are the ones who:Make us lose our coolForce us to do things we dont want to doPrevent us from doing what we want or need to doUse coercion or manipulation to get their wayMake us feel guilty if we dont go alongMake us feel anxious, upset, frustrated, depressed, jealous, inferior or defeatedMake us do their share of the work. A difficult person, in short, is someone who creates difficulties for others.Dealing with Difficult People is the revised and updated edition of the international best seller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient or aggressive people.Roberta Cava draws on years of human resources experience as she:Explores the root causes of communication problems Reviews specific situations, such as workplace bullying Explains the reasons behind common personality conflicts Provides suggestions for alleviating problems Suggests ways to improve people skills. Dealing with Difficult People offers proven techniques for working better with others, reducing stress and anxiety, and increasing confidence and enthusiasm in all professional relationships.